Returns & Exchanges
At Zouk, we strive to ensure you love your handcrafted, cruelty-free products; however, if you are not entirely satisfied, we offer a hassle-free 7-day return and exchange policy.
Initiate Request
Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Check
Ensure the product is unused, in its original packaging, and has all tags intact to qualify for a successful return process.
Reverse Pickup
Once your request is approved, we will arrange a free reverse pickup from your delivery address within 2-3 business days.
Refund Processing
After the item reaches our warehouse and passes inspection, your refund or exchange replacement will be processed within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing